IT SERVICE MANAGEMENT
IT Service Management is focused upon information technology systems and their performance. In today's complex world with its ever increasing reliance upon technology and instant access to information, the management of information and technology to ensure that organisations operate both efficiently and effectively has become increasingly important.
With this in mind like minded professionals throughout the world have developed recognised best practice guidelines to facilitate improved delivery of ICT.
The are number of best practices related to IT Service Management.
- COBIT4 - the latest version of the Governance & Control Framework (2005), deployed by IS auditors, but now targeted at business managers.
- ISO 27001 / ISO 27002 - the latest update to the framework for information security management, primarily aimed at IS officers for effective security management.
- ITIL (Version 3) - provides best practices for IT service management, primarily used by ICT departments.
- ISO 20000 - IT Service Management Specification